With my address mistakenly mapping to a village 20+ kilometers outside of Kraków, do you care to guess how many options I had to order from? Uber Eats, Glovo,, etc., in their infinite tech startup wisdom, all integrated with Google API to fetch postal codes based on address, and use them to filter out restaurants that can deliver to the user's location.
Want to know why I bothered to try and get it fixed all this time? Because this little mistake made it nearly impossible to order food via any of the food order services. The rest of the street still has the wrong code. It took more than a year of sending corrections to Google Maps before they finally fixed the postal code.
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The code they had on record actually pointed some 20-30 kilometers outside of Kraków. When moving in, some two years ago, to an apartment located close to the very centre of Kraków - one of the biggest and well-known cities in Poland - I discovered that Google somehow got the postal code wrong for the entire street. Multiple fields are already bad for reasons discussed in this thread, but a single free-form field that's parsed by "AI" into colored segments as you type? What in the fuck.
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Nevertheless, I'm still in shock - why on Earth would someone do this in the first place? It's strictly worse than having multiple fields - name, street, address part 2, zip code, city, etc. I've actually tracked down the startup making this "address validator" (who in the right mind funded them, and why companies pay for this, is beyond me) they had a demo form on the landing page, and it correctly segmented my address - which is why I know it's the integration with the particular seller that got botched. That validation system tried to provide autocomplete and attempted to automatically segment the address in a seemingly free-form field, but something in the integration got botched, and it wasn't able to identify house numbers - and without identifying one, it would not let the check-out process to continue. an AI-powered address validation system, offered by some random local startup. It was a relatively modern, small company, with appropriately modern and slick website - you'd expect everything to go smoothly, right? Unfortunately, we weren't able to complete the purchase, because whoever made their checkout page had a bright idea to integrate with. Few months ago we wanted to buy some specific books/toys from a local brand (we're in Poland).
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